Working The Night Shift

Working the Night Shift is the first in-depth study of the call center industry that is written from the point of view of women workers. It uncovers how call center employment affects their lives, mainly as it relates to the anxiety that Indian families and Indian society have towards women going out at night, earning a good salary, and being exposed to western culture. It is a timely account which illustrates the ironic and, at times, unsettling experiences of women who enter the spaces and places made accessible through call center work. Reena Patel is a feminist scholar and currently serves as a Foreign Service officer with the US Department of State. She also advises companies on gender issues in the workplace. Working the Night Shift is the first in-depth study of the call center industry that is written from the point of view of women workers. It uncovers how call center employment affects their lives, mainly as it relates to the anxiety that Indian families and Indian society have towards women going out at night, earning a good salary, and being exposed to western culture. It is a timely account which illustrates the ironic and, at times, unsettling experiences of women who enter the spaces and places made accessible through call center work. Reena Patel is a feminist scholar and currently... Read More

Categories: Action & Adventure