The Essential Guide to Workplace Mediation & Conflict Resolution Paperback – 7 November 2012

The breakdown of working relationships can be a damaging influence on any organization. Not only can the best product or service be undermined or destroyed, but companies are put at risk of costly litigation. When this happens, mediation offers a constructive tool to resolve workplace differences and grievances. The Essential Guide to Workplace Mediation and Conflict Resolution examines the nature of mediation, its uses and the skills needed to employ it. Presenting a range of techniques and processes and a number of case studies, the book offers effective advice for resolving conflict at all levels one-on-one disputes, team discord and even boardroom wrangles.

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