Resolving Conflicts at Work: Ten Strategies for Everyone on the Job Paperback – 27 January 2012

Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth. In the third edition of this text, all chapters are completely infused with additional content, updated examples, and new case studies. Like its predecessors, it identifies core strategies for preventing and resolving both intermittent and chronic conflicts in the workplace. · Introduction. Ten Strategies for Everyone on the Job. · Strategy One. Understand the Culture and Dynamics of Conflict. · Strategy Two. Listen Empathetically and Responsively. · Strategy Three. Search Beneath the Surface for Hidden Meaning. · Strategy Four. Acknowledge and Reframe Emotions. · Strategy Five. Separate What Matters from What Gets in the Way. · Strategy Six. Solve Problems Paradoxically and Creatively. · Strategy Seven. Learn from Difficult Behaviors. · Strategy Eight. Lead and Coach for Transformation. · Strategy Nine. Explore Resistance and Negotiate Collaboratively. · Strategy Ten. Mediate and Design Systems for Prevention.

Categories: Leadership & Strategy