Dismissed: Tackling the Biases That Undermine our Health Care by Angela Marshall

Angela Marshall . Unknown Year . English

The uncomfortable truth is your ethnicity, gender, sexual orientation, age, body size, income, and other cultural factors have a significant bearing on whether you will be diagnosed and treated correctly. The good news is regardless of whether you are a patient, healthcare provider, or administrator, there are steps you can take today to combat medical bias. The only book on this subject written by a primary care doctor who is a woman of color, DISMISSED examines all forms of bias – those related to race and ethnicity, gender identity and sexual orientation, age, disabilities, obesity, and the increasing bias against science – instructing patients, doctors, and administrators alike on how we can all identify bias – and how we can all do better. Have you ever felt you were treated differently by a medical professional due to your skin color, age, ethnicity, gender, or for any other reason? If so, you are far from alone. Health-care providers and their patients are human, and all humans have unconscious biases that affect how we listen, observe, and act. Bias impacts patients when they are at their most vulnerable. Health-care bias can mean the difference not just between suffering and relief, but between life and death. For the first time, an author with the unique perspective of being one of America’s top doctors, a woman, and Black, candidly addresses the issue of bias in health care, sharing personal and patient stories and pragmatic solutions. Dr. Angela Marshall, repeatedly named a “Top Doctor” by Washingtonian magazine, draws on extensive research, poignant stories from some of the thousands of patients she has treated, and her own compelling personal experience, to examine the bias from both patients’ and health‑care providers’ points of view. She offers a bold blueprint for change, filled with fresh solutions that can help everyone in our health-care system. Dismissed not only explains what so many people feel so profoundly—that the system is working against them. It also reveals what health-care practitioners, patients, and society in general can do to make it right.

Categories: Health & Wellness

About the Author

I am a serial entrepreneur and educator. My newest company goFirestarter is a coaching, content development, and consulting company that helps individuals and organizations ignite, fuel, and accelerate their growth and fulfill their passion. I am also a founder and partner at CUSTOMERicity, a creative agency that helps businesses increase revenue through customer-centric marketing and branding, and a founder and partner at Joe Squared, which has been named one of the nation’s top 50 pizza restaurants. Prior to my experience as an entrepreneur, I was a vice president at Saatchi & Saatchi, one of the world’s largest advertising agencies where I helped companies like DuPont, Kodak, Merial, Comdisco, and Prudential. I am an adjunct professor at Newhouse School of Advertising and also taught at Rensselaer Polytechnic Institute, Rochester Institute of Technology and Nazareth College. I am active in the Women’s President Organization and serve on the boards of the Jewish Federation of Rochester and Great Dames. I am a three-time finalist for the Athena Award and winner of Enterprising Woman, SmartCEO and Inner City 100 awards. I hold a B.S. in Journalism, West Virginia University; Masters in Public Administration, SUNY at Brockport; and completed all doctoral coursework and comprehensives from Rensselaer Polytechnic Institute for a Ph.D. in Technical Communication and Rhetoric. On a personal note: I have amazing kids and grandkids, love birthday cake and romance novels, and am currently writing two other books: a novel called Traveling Fat and a book on customer care called: Customers are Dogs: The Care and Feeding of Your Best Friend. I also have the honor of helping other authors fulfill their dreams by working with them on book proposals and writing. Life is good.

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