Designing The Best Call Center For Your Business: A Complete Guide for Location, Services, Staffing, and Outsourcing by Brendan Read

Details Author Reviews Description Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f Paperback , 300 pages Published April 1st 2005 by CRC Press (first published December 2000) Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f Paperback , 300 pages Published April 1st 2005 by CRC Press (first published December 2000)

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